Reference

Legal Framework for Your Account

Everything that governs how your account works — from how we handle your data to what happens when you make a JazzCash or Easypaisa transaction — is set out clearly here.

Account ConditionsPrivacy & DataJurisdiction NoticeUser RightsPolicy Updates
jeetbuz66 Legal Framework for Your Account
DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts here. Your account information is stored with encryption at rest and in transit, and access to your personal data inside our systems is restricted to teams with a direct operational need. We do not sell your data to third parties.

Data Retention We hold account and transaction records for as long as required by the applicable regulatory framework in your region. Once that period lapses and your account is closed, data is deleted or anonymised in line with our retention schedule.
Cookie Policy We use session and functional cookies to keep your account active and remember your wallet preferences — for example, whether you last deposited via Raast or Easypaisa. You can manage cookie preferences through your browser settings at any time.
Requesting Changes You can request a correction to your personal data or ask what we hold about you by contacting support. We verify your identity first — typically through the OTP sent to your registered mobile number — then action the request within a reasonable timeframe.
Account Security Steps Every login triggers an OTP to your registered number. If you receive an OTP you did not request, change your password immediately and contact support. Do not share OTPs with anyone, including anyone claiming to be from our team.
POLICY CONTACT PATHS

Reach Our Policy Team

If a legal or account policy question comes up that you cannot resolve through the account settings page, our support team handles policy queries directly. Reach out through the channel that suits you and we will respond with the relevant clause or escalate to our compliance team if needed.

Live Chat Access live chat from inside your account dashboard. Policy queries are flagged to a senior agent who can pull up your account history and walk through the relevant terms with you.
Email Support Send detailed policy or data-related questions to our support email. Written queries get a written response you can keep, which is useful when the answer involves a specific clause.
Account Help Centre The Help Centre inside your account covers the most common policy questions around wallet verification, account suspension, and transaction matching for JazzCash, Easypaisa, and Raast.

Common Legal and Policy Questions

The questions below cover what we hear most often when it comes to account rights, data handling, and policy terms. If yours is not here, live chat or email support will get you a direct answer.

Yes. Access depends on local law and is available only where permitted. It is your responsibility to confirm that participation is lawful in your location before opening or continuing to use an account.

You can. Contact support with your request, and we will verify your identity via OTP before sharing what we hold. Responses are issued within a reasonable period under our data handling policy.

The one-to-one matching rule — JazzCash deposit back to JazzCash, Easypaisa to Easypaisa, Raast to Raast — is a fraud-prevention measure. It confirms that the person withdrawing is the same person who deposited.

We retain transaction and identity records for the period required under applicable rules. Once that retention window closes, data is deleted or anonymised. You cannot recover a closed account after deletion.

Updated terms go live on this page the moment they are published. Continuing to use your account after that counts as acceptance. We recommend checking this page if you notice a policy notice in your account dashboard.

We may act immediately if we detect activity that breaches these terms — for example, unverified identity documents or transactions that do not match the account holder. We will contact you through your registered details to explain next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.